JTAG Helpdesk 4.0 is an intuitive, user friendly help desk component for Joomla websites. From email support management to interactive views for support tickets, V4.0 has be totally reimaged and rewritten from code to the splashy new interface. Managing web-based tickets has never been easier - JTAG HelpDesk 4.0 help's improve customer service by reducing the time spent in managing support tickets while allowing your organization to improve efficiency.
- Tickets can be related to your company's products or service
- Allow anonymous users to submit support tickets
- Users can view ticket history
- INTELLIGENT KNOWLEDGEBASE
- End-users and agents has access to a powerful Knowledge base widget with suggestive links to FAQ based on ticket category
- Search Knowledgebase by keyword or category
- Agents / Admin can add support articles and associate to category
- Positive / Negative user rating to facilitate the ability to distinct bad FAQ entries and get feedback from your users
- EASY TO SET UP AND CUSTOMIZE
- Control the look and feel of the contact form and the pop-up widget almost fully from the back-end
- Ability to switch on / off form fields, change their labels, help info tooltip and mandatory status
- A module that allows the webmaster to dock a "contact us" button to any of the screen edges that invokes a tabular view combining both Inquiry form and FAQ
- Ready to translate front and back end
Title: JTAG HelpDesk
Version: Joomla 2.5 - 3.2.7; Joomla 3.x - 3.51
- JTAG Tag Cloud - module joomla
JTAG Tag Cloud generator module lets you to create a tag cloud from a set of keywords or selected keywords in your Joomla articles. You may also define your own keywords and...
- JTAG Meta SEO - plugin joomla
JTAG MetaSeo helps you improve SEO efforts by adding Meta-descriptions and Keywords at the end of each article. With the ability to choose, style and define your own css...
- JTAG News ticker - module joomla
JTAG news ticker module helps you to show article titles with a BBC News style animation coupled with the ability to pause or skip article titles.
- JTAG Simple Slider - module joomla
JTAG Simple Slider is an elegant slider to control sliding content. Easily display corresponding text with each banner picture transition.